Refund policy

We want you to love your YS-JEWELLERY pieces. If something isn’t quite right, we’re here to help.

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Returns

You may request a return within 14 days of receiving your order.

To start a return, please contact us at service@ysjewellery.com with your order number and the item you would like to return. Our customer service team will guide you through the next steps.

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Return Guidelines

To be eligible for a return, items must be:

Unworn and unused

In their original condition

Returned with the original packaging

Please contact us before sending your item back, as returns sent without prior approval may not be accepted.

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Non-Returnable Items

For hygiene reasons, earrings and other pierced jewelry items cannot be returned or exchanged unless they arrive faulty or damaged.

Discounted items are not eligible for return or exchange unless they arrive faulty or damaged.

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Return Shipping

Customers are responsible for the return shipping cost unless the item is faulty or we made a mistake with the order.

Please note that shipping fees paid at checkout are not included in the refund, unless the item is faulty or we made a mistake with your order.

We recommend using a tracked shipping service when returning your item.

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Exchanges

If you would like to exchange an item, please contact us within 14 days of receiving your order.

Items must meet the same return guidelines listed above.

Once we receive and approve your returned item, we will send the replacement item to you free of charge. Exchanges are subject to stock availability.

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Faulty or Damaged Items

All items are carefully checked before shipping.

If your item arrives faulty or damaged, please contact us as soon as possible at service@ysjewellery.com with your order number and clear photos of the item and packaging.

Once we review the issue, we will help arrange a suitable solution, such as a replacement, exchange, or refund.

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Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method within 3 business days.

Please note that your bank, credit card company, or payment provider may need additional time to process the refund.

If more than 7 business days have passed since your refund was approved, please contact us at service@ysjewellery.com.

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Returned or Undelivered Parcels

Please make sure your shipping address is complete and accurate before placing your order.

If a parcel is returned to us due to an incorrect or incomplete address, failed delivery, or failure to collect the parcel, we can issue a refund for the item total once the parcel has been received by us.

Please note that shipping fees paid at checkout are not included in the refund, unless the return was caused by an error on our side.

If you would still like to receive the items, a new order will need to be placed.

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Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us at:

service@ysjewellery.com